- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (ie you received an incorrect or defective item). We'll require you to cover freight costs to return back to us in all other circumstances such as a size exchange, because you've changed your mind, or bought the wrong size etc.
Once received back we will refund in full the purchase price of the goods excluding shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note we do not accept returns/exchanges for any items purchased "on sale" or where heavily discounted.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
In all cases, any rewards earned will be deducted from your loyalty programe for any returned items purchased.
Free Shipping for orders over $75
Yay we are delighted to offer every day free shipping on orders over $75 to NZ address.
Please note: The free shipping is to New Zealand addresses only. To receive free shipping, your spend must be over $75. So if you apply coupons or loyalty points discounts that take your spend under $75, the free shipping threshold will not be met and you will be charged shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
International Shipping - Australia
We can ship any of our products to Australia for a flat rate of $14NZD via NZ Post International Post – Economy Air. Please note the estimated time for this is 10 BUSINESS days. Should you be happy to pay a higher shipping fee for faster (6 business day) service please choose the International Air option or feel free to contact us if you need to discuss. The free shipping for orders over $75 is NOT applicable to Australian orders.